It can take up to 10 working days for the funds to show on your account. You can find more info on notifications here. People have been cheating the system and getting refunds after that time period, so yes, we actually need to get our lives together and start returning things on time to get a full refund. If you send the items back between 29 and 45 days of receiving your order, you will be issued a gift voucher for the refund amount. Basically, the returns period is being extended from 28 days to 45 days but after the 28 day period you can only get an ASOS voucher. If you send back the parcel within these 28 days, youre receive a refund to your original payment method. If you send an order back to us within 28 days of it being delivered to you or available for collection, youll receive a full refund for the items you returned. If you use the ASOS app and have opted to receive notifications, we’ll also send you a notification once your return has been completed. You have 28 days from the date you receive your order to place a return. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you. If our Quality Control team are unhappy with the condition an item has been returned in (e.g. All refunds are subject to our original condition and fair use policies set out in our Returns Policy.Īll returned items will be inspected upon arrival. We'll send you an email once your return has been processed. You have 28 days from the date you receive your order to return it for a refund. It can take up to 10 days for your order to reach the warehouse. Please note: you’ll have to cover the postage costs yourself if you choose to make your own arrangements. If none of these options are suitable, you can make your own arrangements through any postal carrier. If you return an item within 28 days of delivery/collection, well give you a full refund. None of these affect your statutory rights. If you’re returning something from the Channel Islands, find out more info here. As long as an item is still in its original condition, we accept returns for free, subject to the rules below, including rules about fair use. Find more info on returning with EVRi Collection here. Instead, you'll need to create your return with your preferred carrier through ' My Returns'. You’ll no longer receive a paper returns slip or returns label with your order. Online returns are terrible for the environment. Haven’t you heard? ASOS now do returns online! It’s part of a growing trend followed by Sephora and Everlane to make returning online purchases more difficult. Refunds can take up to 10 working days to show on your account.It can take up to 10 days for your order to reach the warehouse and be processed.You have 28 days from the date you receive your order to return it for a refund.If you need a different size or colour of an item, then you'll need to place a new order. All returned items will be refunded once they've been inspected by our warehouse team. We’re no longer offering free exchanges to UK customers.
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